Shipping & Returns
Shipping & Returns
Last updated: Sep 26, 2025Quick Summary
- Processing time: 3–5 business days (KR public holidays excluded).
- Transit (processing excluded): Standard 7–14 bd (some routes up to 21), Economy 5–7 bd, Express 3–5 bd.
- Default duties/taxes: DDU; select countries ship DDP (no payment on delivery).
- General return request within 14 days of delivery (EU/UK right of withdrawal 14 days where applicable).
- Defective/damaged/incorrect items: we cover return shipping and resolve with replacement/refund.
- Contact: info@theondo.co
Shipping
Overview
We pack with care and ship with tracking. We offer Standard / Economy / Express options and keep you informed at each step.
Processing Time
- Orders ship within 3–5 business days (Mon–Fri, KR public holidays excluded).
- Transit times below do not include processing time.
Transit Speeds & Services
| Method | Transit (business days) | Tracking | Insurance | Signature |
|---|---|---|---|---|
| Standard | 7–14 (some routes up to 21) | ✓ | – | – |
| Economy | 5–7 | ✓ | ✓ | ✓ |
| Express | 3–5 | ✓ | ✓ | ✓ |
Estimates vary by destination, customs, and carrier capacity. Express to Australia typically ~1 week.
Tracking & Updates
You’ll receive a tracking link by email once your parcel leaves our warehouse. Need help reading scans? Email info@theondo.co.
Packaging & Quality Check
For quality assurance, we photograph the packing process. QC photos available on request for your order.
Duties & Taxes (DDU Default)
- Unless noted below, shipments are DDU (Delivered Duty Unpaid). Local duties/taxes/fees set by your customs authority are the customer’s responsibility.
- Missing required documentation (e.g., ID/Tax number) may cause customs delays.
DDP Countries (Standard · no payment on delivery)
As of Sep 2025 — taxes & duties are prepaid by The ONDO.co for these destinations:
- North America: United States
- Asia: Singapore, Malaysia
- European Union (Member States): Belgium, Czech Republic, Germany, France, Italy, Netherlands, Poland, Portugal, Spain, Austria
Availability may change without notice.