Shipping & Returns
Shipping & Returns
Last updated: Sep 26, 2025Quick Summary
- Processing time: 3–5 business days (KR public holidays excluded).
- Transit (processing excluded): Standard 7–14 bd (some routes up to 21), Economy 5–7 bd, Express 3–5 bd.
- Default duties/taxes: DDU; select countries ship DDP (no payment on delivery).
- General return request within 7 days of delivery (EU/UK right of withdrawal 14 days where applicable).
- Defective/damaged/incorrect items: we cover return shipping and resolve with replacement/refund.
- Contact: info@theondo.co
Shipping
Overview
We pack with care and ship with tracking. We offer Standard / Economy / Express options and keep you informed at each step.
Processing Time
- Orders ship within 3–5 business days (Mon–Fri, KR public holidays excluded).
- Transit times below do not include processing time.
Transit Speeds & Services
| Method | Transit (business days) | Tracking | Insurance | Signature |
|---|---|---|---|---|
| Standard | 7–14 (some routes up to 21) | ✓ | – | – |
| Economy | 5–7 | ✓ | ✓ | ✓ |
| Express | 3–5 | ✓ | ✓ | ✓ |
Estimates vary by destination, customs, and carrier capacity. Express to Australia typically ~1 week.
Tracking & Updates
You’ll receive a tracking link by email once your parcel leaves our warehouse. Need help reading scans? Email info@theondo.co.
Packaging & Quality Check
For quality assurance, we photograph the packing process. QC photos available on request for your order.
Duties & Taxes (DDU Default)
- Unless noted below, shipments are DDU (Delivered Duty Unpaid). Local duties/taxes/fees set by your customs authority are the customer’s responsibility.
- Missing required documentation (e.g., ID/Tax number) may cause customs delays.
DDP Countries (Standard · no payment on delivery)
As of Sep 2025 — taxes & duties are prepaid by The ONDO.co for these destinations:
- North America: United States
- Asia: Japan, Singapore, Malaysia
- European Union (Member States): Belgium, Czech Republic, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain, Austria, Finland, Ireland, Sweden, Denmark, Greece, Bulgaria, Croatia, Cyprus, Estonia, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia
Availability may change without notice.