A. We're happy to assist with your order!
We offer reliable standard and expedited shipping services. Delivery times may vary depending on your location, but most orders arrive within 1-2 weeks. Once your order ships, you will receive a tracking link via email so you can follow your package’s journey.

A. We want you to be absolutely delighted with your purchase. If for any reason you are not completely satisfied, we are here to help. Our policy allows for returns and exchanges within 14 days of receiving your order.

To be eligible for a return, items must be in their original, unused condition with all tags and packaging intact. For the well-being of all our customers, please be aware that we are unable to accept returns on opened beauty products, bedding, or sleep masks for hygiene reasons.

Here’s how to process your return:

1. Please email us at info@theondo.co with your order number and let us know which products you would like to return or exchange.
2. Once we receive your request, we will kindly provide you with a return label.
3. Simply send the unopened package back to us, and we will process a full refund to your original form of payment.

Please kindly note the following important details:

• Shipping charges are not included in the refund amount.
• We can only process returns and exchanges for products purchased directly from our website. If you purchased your items from a different retailer, please contact them directly for their return policy.

For a more comprehensive guide on our return process, please visit our dedicated Returns Policy page.

A. We understand how important it is to stay updated on your order's status. We're committed to keeping you informed and will send you a series of email updates to help you track your package:

• Order Confirmation: Thank you for your purchase! You will receive an order confirmation email within one hour of placing your order. This confirms that your order has been successfully received, and our team is already working to prepare it for shipment.
• Shipping Confirmation: As soon as your order is on its way, we will send you a separate email containing your tracking code. You can use this unique code to follow your package's journey directly on our carrier's website, giving you full visibility of the delivery status.

We sincerely hope that your new products bring you much joy and contribute to your well-being.

A. We sincerely apologize for any inconvenience. If you need to modify or cancel your order, please contact our team immediately by emailing payments@theondo.co and include your order information. As our fulfillment process is designed for swift delivery, we begin preparing orders shortly after they are placed. We will make every effort to assist you, but please understand that we may not be able to catch the order before it ships.